Frequently Asked Questions

Getting started is seamless in 3 simple steps: 1) Call or WhatsApp our 24/7 care desk (+91 93544 39192) with your patient details or doctor's discharge summary. 2) Our Senior Medical Coordinator matches the right certified nurse/attendant or prepares the medical equipment. 3) Caregiver or hardware reaches your home within 2 to 4 hours across Delhi NCR.

Our clinical nurses hold certified GNM (General Nursing and Midwifery) or B.Sc Nursing degrees with a minimum of 2+ years of acute hospital ward and ICU experience. Our patient attendants (GDAs) are trained in patient hygiene, mobility, and basic vitals. All staff undergo 100% police background verification and biometric screening.

Yes! We operate 24 hours a day, 7 days a week. For emergency oxygen cylinders, concentrators, or critical care nursing staff, our dispatch hubs in Delhi, Gurugram, and Noida ensure deployment within 2 to 4 hours.

Your family's peace of mind and patient comfort are our highest priority. If you feel the assigned caregiver is not the right fit for any reason, we provide an immediate replacement within 12 to 24 hours at zero extra charge.

You can rent equipment (Oxygen Concentrators, BiPAP, Hospital Beds, Ventilators, Air Mattresses, Suction Machines) on flexible monthly or short-term plans. We deliver, sanitize, and professionally install the equipment at your home and provide complete operation training.

Yes, 100% of the security deposit is refunded immediately upon equipment return and basic verification.

Our biomedical engineer visits within 2 hours to service or replace the machine with a fresh unit at no additional charge.

We accept all major payment modes: UPI (Google Pay, PhonePe, Paytm), Net Banking / NEFT, Debit/Credit Cards, and official receipt billing.

Certain comprehensive medical insurance policies and corporate health plans cover post-hospitalization home nursing care and equipment rental when prescribed by the treating doctor. We provide itemized GST invoices and medical certificates to support your reimbursement claims.